Client Care Center · AI customer service suite
Every customer, every channel, one standard of care.
Client Care Center brings AI voice agents, omni-channel chat, a helpdesk, visual self-service and customer feedback into one enterprise platform. Your customers get fast, accurate answers at any hour. You get one view of every interaction and a satisfaction score you can defend.
- Answers only from your approved content
- Customer identity verified before any account data
- English, Bangla and romanised Bangla
- Tenant isolation enforced in the database
Client Care Chat
4.30 / 5
Blind-graded answer quality on 50 real customer questions
Customer service grew channel by channel. Now it costs more and tells you less.
Voice, chat, tickets and surveys each run on their own tool, leaving three gaps.
Agent queue, one morning
- 09:02What is covered?
- 09:03Where is my order?
- 09:05Where is my order?
Same questions, more agents
Cost rises with every contact
The same questions all day; headcount follows.
One customer, one problem
- BotMy claim is stuck…
- CallMy claim is stuck…
- TicketMy claim is stuck…
Explained three times
Context lost at every handover
The customer starts again at every step.
Satisfaction, same quarter
Three tools, three scores
A score nobody can defend
NPS rebuilt in a spreadsheet, untraceable.
Where Client Care Center fits
One platform, one customer record and one source of approved answers close all three gaps.
One platform, one view of every customer.
Each works alone; together they share one customer record.
Shared by every module
- One customer record
- Approved knowledge
- Identity verification
- Analytics
- Audit
Five modules, one customer, no repeats.
One evening claim call, from the first ring to a score on the CX dashboard.
Incoming call · Bangla
I'm calling about my claim.
One-time code sent to her registered number.
VerifiedAnswered at once, in Bangla, and verified with a one-time code.
Inside Client Care Center
One module for every channel.
AI voice agent
Every call answered, at any hour, in your customer's language.
Callers speak instead of pressing menus; it verifies them, acts in your systems and hands over with a summary.
- Conversation, not menus
The agent handles interruptions, follow-up questions and changes of mind, the way a trained agent would.
- Bangla and English voices
It detects the caller's language and replies in a voice chosen to fit your brand.
- Verified before personal
A one-time code to the registered number confirms the caller before any account, policy or order detail is shared.
- Acts in your systems
Checks status, books appointments, logs complaints and raises tickets through your existing APIs.
- Warm handover
Live transfer to a human agent with transcript, intent and sentiment on screen, or a callback ticket in Client Care Desk when no one is free.
- Visual follow-up
Sends a Client Care Smart Link by SMS when an answer is easier to read than to hear.
- Peaks without hold queues
Campaign launches, billing days and outages are absorbed without adding seats.
- Every call on record
Recording, transcript, summary and outcome for every call, searchable and reportable.
Built for the contact centre, and for a regulated enterprise.
Live with a general insurer in Bangladesh, one of the most demanding settings.
CEO
Lower cost per contact
CX officer
An NPS you can trace
COO
24/7, no night shifts
Contact centre head
Live SLA performance
CIO/CTO
APIs, any AI model
Risk & compliance
Approved answers only
1,400+
automated tests on Chat
3
languages, including romanised Bangla
3
AI providers, per agent
1
response per survey link
Also built in
- Tenant isolation in the database
- One-time codes with lockout
- Role-based access
- Full audit trail
- Personal data in exports by role only
- Drafts never reach customers
- Blind evaluation before changes
- Duplicate-proof messaging
- Versioned, staged releases
- Hosted, private cloud or on-premises
Start with one module. Grow into the suite.
Begin where cost or complaints are highest, then connect the rest.
- 1
Executive briefing
Map your costliest questions
- 2
Proof on your content
Working, before you commit
- 3
First module live
Clearest return, integrated
- 4
Connect the suite
Same record, same knowledge
- 5
Measure and improve
Quarterly NPS and cost review
A hosted subscription, or a dedicated deployment in your own environment.
Questions service leaders ask us.
No. Each module works on its own. When you add more, they share one customer record, knowledge library and set of analytics.
Get started with Client Care Center
See Client Care Center answer your own customers' questions.
Bring us the ten questions your contact centre answers most. We will configure a working agent on a sample of your approved content, then walk your leadership team through how the five modules would run your customer care.
Prefer to pick a time yourself? Schedule a meeting