সুস্বাস্থ্য নির্ণয়
Susasthyo Nirnoy · Diagnostic & OPD Management Suite
From the first serial to the signed report, one system runs your centre.
Susasthyo Nirnoy runs a diagnostic centre and its OPD chambers end to end: bookings and queues, the doctor's chamber, lab, imaging, verified reports, pharmacy, billing, accounts and payroll. It is hosted in Bangladesh, works in Bangla, and keeps every counter running when the power or the internet drops.
- Bangla first, for counter staff and patients
- Every branch keeps working through outages
- Hosted in Bangladesh
- Every report verifiable by QR
In Bangladesh, diagnostics are paid at the counter and judged on trust.
12,131 licensed centres and blood banks compete for patients who pay at the counter.
Front desk, one morning
- 9:10When will the doctor see me?
- 9:55How much longer?
- 10:40Is my serial next?
No predicted time
Waiting blind
Hours of waiting, no time given.
One result, three hands
- Analyzer screen
- Paper slip
- Report
Retyped at every hop
Results typed by hand
Patients repeat tests elsewhere.
One day at the counter
Unbilled tests, loose discounts
Money and stock leak
Cash, discounts, unbilled tests.
Before an inspection
- DGHS facility licenceRenewed
- Trade licenceRenewed
- Fire licenceExpired
- Test-price chartOut of date
Found on inspection day
Licences a scramble
Renewals and inspections by hand.
79.3%
of health spending is paid out of pocket
27.5%
of that goes on diagnostics
~5%
of private facilities renewed in FY25
Sources: World Bank, BNHA, TBS, Bonik Barta, Dhaka Tribune and The Daily Star.
Where Susasthyo Nirnoy fits
One system from the first serial to the signed report: shorter waits, reports anyone can verify, and money that reaches the bank.
The patient sees one smooth visit. Behind it, nothing is typed twice.
One patient's visit, illustrated: each step hands its data to the next.
WhatsApp booking
A serial with the medicine specialist tomorrow.
Booked. Token 14, predicted time 10:40 AM.
BookedWe will message you if the time shifts.
By phone, app, WhatsApp or at the desk.
Updated behind every visit
- Reagent stock
- The ledger
- Doctor's earnings
- Owner's dashboard
Thirteen modules in five areas
Inside Susasthyo Nirnoy
Every desk in your centre, covered.
Queues, OPD chambers and billing
Fill the chambers, empty the corridors, close every invoice.
Booked slots and live predicted times replace the phone serial, and every service is billed exactly once.
- Live predicted times
Tokens and a predicted time based on each doctor's actual pace, with late starts, no-shows and priority patients handled fairly. One token follows the patient from billing to pharmacy.
- Booking on every channel
Call centre, website, app, WhatsApp and Messenger, IVR and USSD for feature phones, corporate and referring-doctor portals, and home sample collection.
- A console doctors will use
A patient timeline with trend charts, specialty templates, Bangla or English dictation, ICD-11 coding and e-prescriptions checked for interactions and allergies.
- Pen and paper still welcome
Doctors who prefer to write keep writing. AI reads the photographed pad into a draft prescription and orders for the doctor to confirm.
- Telemedicine and the doctor app
Queue, results, report approval and earnings on the doctor's phone, with video follow-ups booked and paid through the patient app.
- Orders arrive priced
Tests ordered in the chamber land at the counter as a ready invoice. Packages, corporate accounts, insurer claims and B2B lab clients are built in.
- Every way Bangladesh pays
Cash, cards, bKash, Nagad, Rocket, Upay and Bangla QR, with split payments, deposits and approved refunds.
- Leakage controls
Discounts within role limits approved by OTP, shift close with denomination counts, and a daily check for any service performed without an invoice.
AI drafts, predicts and flags. A qualified person signs.
Every AI output is logged, and every feature can be switched off.
Predicted times
Front desk can override
Voice to prescription
Doctor edits and signs
Handwriting reader
Staff confirm each line
Validation assistant
Pathologist signs
Radiology drafting
Radiologist edits and signs
Leakage detection
Manager investigates
Also built in
- Bangla booking assistant
- Prescribing checks
- Plain-Bangla result explainer
- Reagent forecasting
- Ask your data, read-only
- Tested on Bangla speech
- Local models where the law requires
Results you can measure from the day a branch goes live.
Each shows on the dashboard, against targets agreed with your centre.
No more waiting blind
Minutes from arrival to consultation
Reports fast and trusted
Turnaround, amended and disputed reports
Revenue stops leaking
Unbilled services, cash variance at close
Stock under control
Stock-outs, write-offs, cost per test
Doctors and patients return
Repeat visits, referring-doctor retention
Records reach patients
Reports sent to personal health records
Built for Bangladesh, not adapted to it.
Load-shedding, Bangla counters, mobile money and new rules shaped every decision.
1 day
offline at a branch, nothing lost
2 sites
of hosting and backup in Bangladesh
<1 sec
response on counter screens
7
ways to pay, bKash to Bangla QR
2
languages, Bangla first
6
health-data standards, FHIR to DICOM
1–40
branches on one product
100%
of your data yours to export
Ready for the rules you work under
- DGHS licence renewals
- Public test-price charts
- Antibiotics on prescription
- 2% withholding on doctors' fees
- Data Protection Act 2026
- Bangla QR from July 2026
- Medical waste rules
- ISO 15189
- Free-test quotas
Three editions, sized to your centre.
Every edition runs the same product, so you move up without migrating.
Starter
A single-site lab, 10 to 100 tests a day.
- Bookings, tokens and billing
- Reports with a verification QR
- Doctor payouts with withholding
Professional (recommended)
1 to 5 branches, 100 to 500 tests a day each.
- Queue engine, kiosks and home collection
- Analyzers, PACS and teleradiology
- Full accounting, HR and payroll
Enterprise
Chains of 10+ branches with a central lab.
- Reference-lab automation
- Multi-company consolidation
- Dedicated tenant or private cloud
Start with a pilot. Go live branch by branch.
We are inviting a few mid-size centres to shape the first release.
- 1
Executive walkthrough
On your own test menu and price list.
- 2
Discovery
Volumes, analyzers and chambers mapped.
- 3
Configure and migrate
Data moved in from Excel.
- 4
First branch live
Edge box installed, staff trained in Bangla.
- 5
Roll out
More branches, reviewed on the measures.
Already run another lab system? Start with verified report delivery. Support is WhatsApp-first, in Bangla.
Questions owners ask us.
The edge box at each branch keeps tokens, billing, pharmacy sales, sample collection, analyzers and printing running through a full working day offline. When the connection returns, it syncs without losing or duplicating a record.
Get started with Susasthyo Nirnoy
See your own centre running on Susasthyo Nirnoy.
Bring your test menu, price list and the numbers from your busiest day. We will walk your leadership through a day at your centre on Susasthyo Nirnoy, from the first serial to the owner's nightly summary, and show where the waiting, retyping and leakage go.
Pilot partners are mid-size centres with 1 to 5 branches.
Prefer to pick a time yourself? Schedule a meeting