Green Delta Insurance PLCSmart IVR
Turns an IVR call into a secure SMS link to a bilingual mobile menu for policies, quotes, branches, and support.
- Caller chooses self-service
- 2Secure SMS link sent
- 3Menu opens in Bangla or English
- 4Policy lookup behind a one-time code
- 5Quote request or support ticket
- Location
- Dhaka, Bangladesh
- Industry
- Insurance, contact center
- Engagement
- Custom build
- Timeline
- June 2026 to present
- Status
- In delivery
About the client
Green Delta Insurance PLC
Dhaka, Bangladesh
Green Delta Insurance PLC is a leading private non-life insurer in Bangladesh, operating since 1986 and listed on the Dhaka and Chittagong stock exchanges. It says it has served more than ten million people.
Visit green-delta.comThe challenge
Green Delta's hotline answers the same questions all day, and reading addresses or coverage tables over the phone is slow.
It wanted callers to switch to a screen with no app or account, with policy data kept behind verification.
What we built
The foundation is built; menus, content, OTP journeys, and analytics come in the remaining sprints.
- 01
Secure call-to-web handoff
IVR opt-in to SMS link to an isolated customer session, sent idempotently.
- 02
Platform foundation
Rotating admin tokens, role permissions, a transactional outbox, durable jobs, and object storage.
- 03
Two front ends
Separate customer and admin apps with Bangla and English shells.
- 04
Delivery tooling
One container image, end-to-end tests on real PostgreSQL and Redis, and CI.
Key features
IVR to SMS to web
Press one option, get a link. No app, no registration.
Results
End to end
IVR request to SMS link to customer session, proven with replay protection
End-to-end tests, August 2026
6 of 8
Insurer APIs verified on staging
75%
Progress report, August 12, 2026
25 suites
12 end-to-end and 13 unit suites, plus browser smoke tests on both front ends
Test directories
How it works
Our role
Requirements extraction, architecture, backend and frontend, IVR and insurer API integrations, and containerized deployment.
Built with
- NoNode.js 24
- NeNestJS 11
- TyTypeScript
- PrPrisma
- PoPostgreSQL 18
- ReRedis
- BuBullMQ
- ReReact 19
- ReReact Router
- ViVite
- S3S3-compatible object storage
- DoDocker
- BiBitbucket Pipelines
Work with us
Give your callers a screen
We will show you the call-to-link handoff, the menu system, and how your team would manage the content.