Green Delta Insurance PLCone2one AI Support Agent Platform
Build and run AI customer agents for any business, on your own content, with secure access to your own systems.
Does my health policy cover outpatient care?
Yes, up to your plan's annual limit. Here is how to claim.
From approved contentCan you check my claim?
I've sent a one-time code to your registered phone. Once you confirm it, I'll look it up.
Verified lookupConversation wrap-up
- Intent
- Claim status
- Language
- Banglish
- Sentiment
- Positive
- Resolution
- Resolved
- Client
- Our own product, built for any customer-facing business
- First deployment
- Green Delta Insurance PLC, Dhaka, Bangladesh
- Industry
- Any; first deployed in insurance
- Engagement
- Product
- Timeline
- October 2024 to present
- Status
- Live and in active development
About the client
Green Delta Insurance PLC
Dhaka, Bangladesh
Green Delta Insurance PLC, a leading private non-life insurer in Bangladesh since 1986, ran the first one2one agent in production.
Visit green-delta.comThe challenge
Generic chatbots answer from unknown sources, can't safely touch customer data, and lose context on handover.
Bangladeshi customers also mix English, Bangla, and Banglish mid-sentence.
What we built
- 01
Agent management
From one dashboard: instructions, model, tone, and every transcript.
- 02
Knowledge library
Where staff publish approved content, with revision history.
- 03
Tool registry
That turns your APIs into agent actions, scoped per business or agent.
- 04
Identity verification
By one-time code, which any tool can require.
- 05
Embeddable widget
In one script tag, branded from the backend.
- 06
Evaluation suite
That replays real conversations and grades models blind.
What you can build
Each agent's instructions, content, and tools decide what business it serves.
- 01
An answers agent
For product, policy, and pricing questions, from your documents.
- 02
A verified account agent
That checks an order, claim, or balance after a one-time code.
- 03
A transactional agent
That opens tickets, books appointments, or updates records.
- 04
A lead and onboarding agent
That collects the details and hands over cleanly.
- 05
An internal agent
For your staff, on systems that never leave your control.
Key features
Three-language support
English, Bangla, or Banglish detected per message; no machine translation.
Results
1,297
Conversations on Green Delta's public support channel, late January to mid-September 2026
Production snapshot
3.96 to 4.30
Blind-graded answer quality out of 5 after a model upgrade
Evaluation report, September 2026
4.44 vs 3.96
Accuracy of curated knowledge against vector search, with lower latency
Evaluation report, September 2026
3 / 5
Client tenants and agents on one platform, with cross-tenant access denied by tests
Seeded environments and test suite
1,400+
Automated tests across 12 backend modules and about 100 API endpoints
Source
How it works
Our role
Product ownership, backend, dashboard, and widget development, LLM integration, evaluation, hosting, CI/CD, and running each client's agents.
Built with
- PyPython
- FaFastAPI
- PoPostgreSQL
- ReRedis
- SQSQLAlchemy
- AlAlembic
- OpOpenAI
- GoGoogle Gemini
- AnAnthropic
- ReReact
- TyTypeScript
- ViVite
- DoDocker
- BiBitbucket Pipelines
Services behind this project
Build
AI Agents & Automation
one2one is the platform behind most of the AI agents we build for clients.
Learn moreTransform
AI Integration (MCP)
How an agent reaches business systems safely: scoped credentials and identity checks.
Learn moreAdvise & Run
Managed Services & Support
We onboard and operate each client's agents after launch.
Learn moreWork with us
Describe the agent you need
Tell us who the agent talks to and what it should do; we will show it on your content.